OUR UNIQUE APPROACH

Charterhouse is in the business of building long term relationship with its clients. The same high level of commitment, expertise and enthusiasm is brought to bear on every research enquiry.

Our unique low overhead business model enables all projects to be managed start to finish by directors with high levels of market knowledge who are business people in their own right – we don’t employ junior staff.

We are a team with a genuine thirst for knowledge and unrelenting in our quest to uncover the key insights that are going to take your business forward.

We speak the customer’s language, we know the questions to ask
We bring a wealth of contextual understanding to each research enquiry
Our recommendations are insightful, intuitive, commercially-orientated and actionable.

We pride ourselves on our personal customer service and being able to react rapidly and flexibly to client needs and deliver actionable research findings and recommendations fast.

In short, we treat your business as if it were our own. Contact us, without obligation, to discuss how we can help drive your business forward – we’d be delighted to hear from you.

“In our experience Charterhouse have always delivered our requirements promptly, accurately and have adapted quickly when our needs have changed at short notice. Our relationship manager has always provided an excellent service. The overall service is much personalised and makes you feel that they are dedicated to your businesses needs. The relationship managers take time to understand the nature of your business.

The knowledge that the company have of Customer Research is invaluable and we have relied a number of times on their experience and input to help us make changes. We have also called upon Charterhouse’s experience to back up discussions within our business when changes are proposed.

Overall I have received excellent service from Charterhouse and would recommend them as a research organisation”.

(Nicola Broad – Norwich Union Customer Experience)